Animals · Channel report
What people complain about in Pets
WaveSeek read 7,733 public posts about Pets over 30 days and found 270 genuine complaints in them. Below are the ones that came up most, each linking to the post it was read from.
Measured 17 September 2026 · 7 distinct sources in the last 7 days · this page is rebuilt on every deploy
Daily mentions, 2026-09-03 → 2026-09-17. Peak 308 in a day.
Week over week, mentions moved -1%. A growth figure only appears here when it survives a baseline floor, a source-change check and a credibility ceiling — most channels most weeks show nothing, and that is the honest answer.
The evidence chain
Every complaint below came out of this. Nothing is estimated; each step is a count.
- 7,733posts ingested about Pets30-day window
- 1,894read by the classifier24% of them
- 270were genuine complaints14% of what was read
Mentions here exclude news wires and video titles: somebody reporting on Pets is not somebody having a problem with it. The Trends screen inside the app counts those too, because it measures attention rather than frustration — which is why the two numbers differ and why this page says which one it is using.
What people actually complain about
The 8 most frequent complaint clusters of 30 found, phrased by the classifier from the posts themselves. The links go to the original post — not to a summary of it.
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1
Promotional offers not honored at checkout
so I was offered a $25gift card for new customers but when I applied that offer and put in the cart it w…
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2
Slow, glitchy shopping app performance
I’ve heard a lot of great things about Chewy, but the mobile app can be extremely frustrating. It runs v…
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3
Unfair, opaque account removal process
I am extremely disappointed with how Rover handled the investigation and eventual removal of my account. I do not believe the…
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4
Glitchy app with lack of human support
Glitchy app and lack of human help — I’ve been a WAG walker for over 6 years. I believe they take too much and offer…
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5
Unreliable sitter service with no accountability
Booked a ‘house sitter’ while we were out of town for 4 days. We wound up having a bad house sitter. They left the dogs for 1…
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6
High prices for pet supplies
Love Chewy. EVERYONE knows Chewy. Still a wee bit too expensive though.
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7
Broken login forcing new account creation and loss of subscription control
cannot sign in — i open the app and for some reason i must sign in again - but somehow my credentials are t…
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8
Unresponsive customer support ignoring details
Sitter support stinks — I wish support would actually READ my emails instead of asking me the same questions over a…
The count is over every post in the cluster. The links are a sample of them, capped at three, and never imply the list is complete.
Who is already there
6 apps measured in this channel from their own recent store reviews. Ratings are computed from the reviews WaveSeek ingested in the window, not read off a store listing.
| App | Rating | Reviews read | 4★ and up |
|---|---|---|---|
| Chewy - Pet Care & Pharmacy | 4.6★ | 109 | 88% |
| Tractive GPS for Dogs and Cats | 4.2★ | 10 | 80% |
| PetDesk | 5★ | 6 | 100% |
| Rover – Pet Sitters | 3★ | 5 | 40% |
| Wag! Pet Caregiver | 3★ | 2 | 50% |
| Equilab: Horse Riding Tracker | 1★ | 1 | 0% |
Search demand
263,778 Google searches a month on average, from Google Ads keyword volume — the one number on this page you can check against a source that is not us.
Twelve months of monthly volume, ending 2026-08 for the keywords pets, pets app.
Searches peak in October and bottom out in September, a 75% swing across the year.
What this page does not tell you
Four competitors in this category print a market size on a page like this one. We do not, because we cannot measure one: mention counts, complaint counts and search volume are not a market size, and a dollar figure built from them would be a guess wearing a decimal point. The same goes for revenue projections, customer demographics and funding comparables.
Everything above is a count of public posts and reviews over a stated window. It is evidence of what people said, not a prediction of what will sell.
See Pets change
This page is a snapshot. Inside WaveSeek the same channel is live: the complaint list is re-clustered every six hours, competitor ratings are tracked week over week, and saved ideas report what moved since you saved them.
Open WaveSeekFree covers the measured numbers you just read. The paid tiers cover the interpretation.