Travel · Channel report
What people complain about in Points & Miles
WaveSeek read 515 public posts about Points & Miles over 30 days and found 92 genuine complaints in them. Below are the ones that came up most, each linking to the post it was read from.
Measured 5 August 2026 · 6 distinct sources in the last 7 days · this page is rebuilt on every deploy
Daily mentions, 2026-07-22 → 2026-08-05. Peak 74 in a day.
Week over week, mentions moved +292%. A growth figure only appears here when it survives a baseline floor, a source-change check and a credibility ceiling — most channels most weeks show nothing, and that is the honest answer.
The evidence chain
Every complaint below came out of this. Nothing is estimated; each step is a count.
- 515posts ingested about Points & Miles30-day window, after excluding 8 news-wire and video posts
- 331read by the classifier64% of them
- 92were genuine complaints28% of what was read
Mentions here exclude news wires and video titles: somebody reporting on Points & Miles is not somebody having a problem with it. The Trends screen inside the app counts those too, because it measures attention rather than frustration — which is why the two numbers differ and why this page says which one it is using.
What people actually complain about
The 8 most frequent complaint clusters of 30 found, phrased by the classifier from the posts themselves. The links go to the original post — not to a summary of it.
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1
High hotel prices in popular destinations
Moxy Budapest Downtown [Master Thread] — This appears to be a new Moxy. Any stays yet? Hotel prices are crazy in Budapest, strongly consider…
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2
Unreliable app access and form input bugs
Glitches — Weekends can’t get in to do anything Very frustrating Wanted to add my TSA# but it wouldn’t let be add m…
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3
Broken check-in flow after app update
Won’t allow check in thru the app — The recent update destroyed the ability to check in via the app. It ta…
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4
Deceptive and unsecured promotional emails vulnerable to scams
Marriott promotion email highly risky and vulnerable to scams / hacking — I received a targeted Marriott promotional email "Earning More (an…
Read it yourselfflyertalk.com ↗ -
5
Seat selection benefit not honored by booking app
SW Plus CC yet can't change assigned seat at 48 hrs — I have the SW credit card, which in the past allowed me to pick a "standard" seat 48 h…
Read it yourselfflyertalk.com ↗ -
6
Confusing and inconsistent hotel loyalty room pricing/benefits
Room with lounge access at Bed & Breakfast rate, why? — I currently have Gold status, but will be working up to Platinum next year. Some of…
Read it yourselfflyertalk.com ↗ -
7
Airlines refusing to honor pricing errors or resolve disputes
Etihad admits pricing display error, declines responsibility. What would you do? — I'd appreciate the views of other FlyerTalk members on a…
Read it yourselfflyertalk.com ↗ -
8
Seat selection unavailable on codeshare/operated flights
Seat selection on UX — I just booked a KL trip as STE+ (EBD) and can choose seats without issue on the KL flights. However, one segment is o…
Read it yourselfflyertalk.com ↗
The count is over every post in the cluster. The links are a sample of them, capped at three, and never imply the list is complete.
Who is already there
6 apps measured in this channel from their own recent store reviews. Ratings are computed from the reviews WaveSeek ingested in the window, not read off a store listing.
| App | Rating | Reviews read | 4★ and up |
|---|---|---|---|
| Hilton Honors: Book Hotels | 3.6★ | 51 | 59% |
| American Airlines | 4★ | 51 | 73% |
| Marriott Bonvoy: Book Hotels | 4.1★ | 26 | 77% |
| IHG One Rewards: Book Hotels | 3.7★ | 6 | 67% |
| seats.aero | 1★ | 1 | 0% |
| MaxRewards Credit Card Rewards | 2★ | 1 | 0% |
Search demand
2,504 Google searches a month on average, from Google Ads keyword volume — the one number on this page you can check against a source that is not us.
Twelve months of monthly volume, ending 2026-06 for the keywords airline miles, credit card points.
Searches peak in July and bottom out in February — a 52% swing across the year.
What this page does not tell you
Four competitors in this category print a market size on a page like this one. We do not, because we cannot measure one: mention counts, complaint counts and search volume are not a market size, and a dollar figure built from them would be a guess wearing a decimal point. The same goes for revenue projections, customer demographics and funding comparables.
Everything above is a count of public posts and reviews over a stated window. It is evidence of what people said, not a prediction of what will sell.
See Points & Miles change
This page is a snapshot. Inside WaveSeek the same channel is live: the complaint list is re-clustered every six hours, competitor ratings are tracked week over week, and saved ideas report what moved since you saved them.
Open WaveSeek — freeFree covers the measured numbers you just read. The paid tiers cover the interpretation.