Travel · Channel report
What people complain about in Points & Miles
WaveSeek read 4,016 public posts about Points & Miles over 30 days and found 34 genuine complaints in them. Below are the ones that came up most, each linking to the post it was read from.
Measured 13 October 2026 · 4 distinct sources in the last 7 days · this page is rebuilt on every deploy
Daily mentions, 2026-09-29 → 2026-10-13. Peak 210 in a day.
Week over week, mentions moved -16%. A growth figure only appears here when it survives a baseline floor, a source-change check and a credibility ceiling — most channels most weeks show nothing, and that is the honest answer.
The evidence chain
Every complaint below came out of this. Nothing is estimated; each step is a count.
- 4,016posts ingested about Points & Miles30-day window, after excluding 4 news-wire and video posts
- 235read by the classifier6% of them
- 34were genuine complaints14% of what was read
Mentions here exclude news wires and video titles: somebody reporting on Points & Miles is not somebody having a problem with it. The Trends screen inside the app counts those too, because it measures attention rather than frustration — which is why the two numbers differ and why this page says which one it is using.
What people actually complain about
The 8 most frequent complaint clusters of 30 found, phrased by the classifier from the posts themselves. The links go to the original post — not to a summary of it.
-
1
Worn and poorly maintained aircraft seating
Worn-out seats on the A340 — I'd been on AIGT today, which is going to remain within the fleet for at least one year, and this was my seat c…
Read it yourselfflyertalk.com ↗ -
2
Inability to select or change seats on discounted fares
No seat selection even at check in for SEN? — Folks, maybe I am naive or maybe I am just used at actual frequent flyer status... is it right…
Read it yourselfflyertalk.com ↗ -
3
Uncertainty about transporting restricted items internationally
Buying chef�s knife in Tokyo and then visiting China. How do I get knife to USA? — In china, i will be taking the high speed train from Shan…
Read it yourselfflyertalk.com ↗ -
4
Hard-to-find booking address details
No Clear Address Info — There is no clear way to get the address info of bookings
Read it yourselfapps.apple.com ↗ -
5
Broken two-factor authentication login
Why is it a pain to login. — 2FA seems to be broken
Read it yourselfapps.apple.com ↗ -
6
Persistent unresolved app errors
App keeps saying an unexpected error has occurred. — This has been going on for a year and I’ve tried all of…
Read it yourselfapps.apple.com ↗ -
7
Frequent flight delays
The app is good, the flight is trash — Always delayed!! It’s ridiculous that I have never used their company with the…
Read it yourselfapps.apple.com ↗ -
8
Poor overall app usability
Terrible — By far one of the worst apps I’ve ever used
Read it yourselfapps.apple.com ↗
The count is over every post in the cluster. The links are a sample of them, capped at three, and never imply the list is complete.
Who is already there
5 apps measured in this channel from their own recent store reviews. Ratings are computed from the reviews WaveSeek ingested in the window, not read off a store listing.
| App | Rating | Reviews read | 4★ and up |
|---|---|---|---|
| Hilton Honors: Book Hotels | 3.7★ | 61 | 66% |
| American Airlines | 4.3★ | 46 | 78% |
| Marriott Bonvoy: Book Hotels | 3.8★ | 34 | 68% |
| IHG One Rewards: Book Hotels | 4.2★ | 6 | 83% |
| seats.aero | 1.3★ | 4 | 0% |
Search demand
2,466 Google searches a month on average, from Google Ads keyword volume — the one number on this page you can check against a source that is not us.
Twelve months of monthly volume, ending 2026-08 for the keywords airline miles, credit card points.
Searches peak in January and bottom out in February, a 40% swing across the year.
What this page does not tell you
Four competitors in this category print a market size on a page like this one. We do not, because we cannot measure one: mention counts, complaint counts and search volume are not a market size, and a dollar figure built from them would be a guess wearing a decimal point. The same goes for revenue projections, customer demographics and funding comparables.
Everything above is a count of public posts and reviews over a stated window. It is evidence of what people said, not a prediction of what will sell.
See Points & Miles change
This page is a snapshot. Inside WaveSeek the same channel is live: the complaint list is re-clustered every six hours, competitor ratings are tracked week over week, and saved ideas report what moved since you saved them.
Open WaveSeekFree covers the measured numbers you just read. The paid tiers cover the interpretation.